Well here is the story of how I retrieved $10 back from one my purchases, as well as a free gift from Newegg! The free gift was simple, I was on live chat support and asked them to send me an email transcript of the chat. I was sent a personal email of what I requested, as well as an optional link to provide them feedback. The link also stated ‘Please reply if you’ve left feedback so we can thank you appropriately‘. I also received the $10 back, because I ordered an item, which was later featured in a daily promotion a few days later. I actually contacted them to request credit, or have my product returned, so I can purchase the new item with the discounted price. Newegg, unlike Circuit City, does not offer a price guarantee. Circuit city offers a 30day price lock guarantee. This is a quote from NewEgg’s website FAQ:
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
NewEgg.com does not offer any price guarantee, because industry prices change too often and too fast. If your order has not shipped, you can cancel the order online and re-order to take advantage of the new prices. All prices are as posted at the time of purchase.
That’s too bad. But if you contact them about it; they may honor the price guarantee! That’s what they did to me, they also gave me a free gift! Read on for my experience and pictures of the free gift!
